Warranty And Services
At Dildowaly.com, we strive to provide you with the highest quality products and excellent customer service. Please read our Warranty Terms and Conditions carefully before making a purchase.
1. Warranty Coverage
Our warranty applies only to selected electronic or mechanical adult products and covers the following:
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Manufacturing defects
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Internal electrical malfunctions
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Non-functioning parts on delivery
2. Warranty Period
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Warranty is valid for 7 days from the date of delivery unless otherwise specified.
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Warranty is non-renewable and starts on the delivery date.
3. What's Covered
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Product not turning on or functioning as described
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Product arrives damaged due to manufacturing defect
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Product components not working (e.g., charger not working, button failure)
4. What’s Not Covered
The following are not covered under the warranty:
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Physical damage after delivery
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Water damage (unless the product is specifically marked waterproof)
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Wear and tear from regular use
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Damage due to misuse, negligence, or abuse
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Products used in violation of instructions
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Personal hygiene issues due to used or opened products
5. Conditions for Warranty Claim
To file a warranty claim:
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Notify us within 7 days of delivery
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Product must be unused, clean, and in original packaging
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You must provide:
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Order ID
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Pictures or videos showing the defect
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Proof of purchase (e.g., invoice or receipt)
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6. Warranty Claim Process
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Contact our customer support via WhatsApp or Email
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Share proof of the issue (photo/video)
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If approved, you will be asked to ship the item back (shipping costs may apply)
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We will either:
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Replace the product
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Repair the product (if applicable)
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Refund (only if a replacement is not available)
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7. Exclusions
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No warranty on condoms, creams, capsules, or non-electric products
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No replacement/refund on used intimate products due to hygiene concerns
8. Final Decision
Dildowaly.com reserves the right to:
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Reject claims that do not meet the above criteria
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Offer a similar replacement if the same item is out of stock
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Refuse warranty service if the product shows signs of tampering
9. Contact for Claims
WhatsApp: [0300-2022111]
Email: support@dildowaly.com
Support Hours: 08:00 AM – 12:00 PM (Mon–Sat)